Smilebolt

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Refund Policy

Last updated: February 13, 2025

At Smilebolt.io, we aim to ensure your satisfaction with our services. However, we understand that there may be instances where you require a refund. This Refund Policy outlines the conditions under which refunds are provided.

1. Eligibility for Refunds

Refund requests may be eligible in the following circumstances:

  • Service Delivery Failure: If we fail to deliver the service as described in our agreement, you may be eligible for a full refund.
  • Billing Errors: If there has been an error in billing, such as an incorrect charge, you may be eligible for a refund or credit.
  • Cancellation within the Refund Window: For subscriptions or services with a specific refund period, you can request a refund within that window (e.g., 14 days).

2. Non-Refundable Circumstances

Refunds may not be issued under the following conditions:

  • Change of Mind: We do not provide refunds if you change your mind after the service has been provided.
  • Non-Compliance: Refunds will not be issued if the service was used in violation of our Terms of Service or other policies.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  • Contact our support team at support@smilebolt.io with your refund request.
  • Provide details such as your order number, the reason for the refund, and any relevant documentation.
  • Our team will review your request and respond within 5-7 business days.

4. Processing Refunds

Once your refund request is approved, we will process the refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

5. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated "Last updated" date. We recommend reviewing this policy periodically to stay informed.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

5, No. 5 road one Rumeohio, off Rumuwule road, Rumuwule Eneka, Port Harcourt, Rivers, Nigeria

support@smilebolt.io

+234 813 080 4890

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