Course Overview
Now, more than ever, people are choosing to work from home. Today’s collaboration administrators need to be able to provide secure remote access to support these users, as well as be able to deploy Cisco Jabber software clients.
In this course, Cisco Collaboration Core: QoS and Collaboration Applications, we are going to examine how Cisco provides remote access, utilizes Jabber, and implements quality of service on their routers and switches to support voice and video.
First, you will learn how Cisco Expressway C and E servers work together to create a firewall traversal solution for Internet-based collaboration endpoints. Next, you will explore how to configure both Cisco Unified Communications Manager and Cisco IM and Presence to work together to support the remote Cisco Jabber software endpoints.
You will also see how to create and deploy Cisco Unity Connection call management components: call handlers, directory handlers, and interview handlers. You will examine the need for QoS in collaboration networks and look at the various methods you can use to classify and mark IP packets using the Differentiated Services bits.
Finally, you will discover how to configure inbound and outbound router-based QoS policies for LAN and WAN interfaces as well as how to prioritize voice using Catalyst switch QoS commands.
When you are finished with this course, you will have the skills and knowledge needed to understand Cisco Expressway remote access, deploy IM and Presence used with Jabber, create Unity Connection call handlers, configure QoS to prioritize voice and video, while being well on your way to passing the Cisco Collaboration Core exam.
Course prerequisites
- TCP/IP networking fundamentals (IPv4/IPv6, routing, switching)
- Basic understanding of Cisco Unified Communications (CUCM, Unity, Expressway)
- Familiarity with QoS concepts and SIP/RTP protocols
- 2–3 years working with Cisco networking or voice/collaboration solutions
- CCNA-level certification or equivalent knowledge